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  • Writer's pictureTeam Reeler

UGC in the travel industry: Cover the globe, build trust, and boost bookings

Updated: May 12, 2023

In today's blog post, we embark on a journey into the travel and hospitality industry and explore why this industry is turning to user-generated content (UGC) to engage their traveler guests. UGC covers the globe, shows authentic experiences, builds trust, and fuels engagement. Let's dive into the transformative power of UGC and how it helps the travel industry showcase its wonderful experiences.


Couple creating UGC during their trip to NYC

1. Covering the globe

The travel industry spans the globe, encompassing countless destinations. Covering so many destinations with professional photo shoots is costly, or even impossible to carry out for practical reasons. UGC, on the other hand, can cover the farthest corners of the world, enabling travel brands to visualize all their destinations. It taps into the rich tapestry of cultures, landscapes, and hidden gems, providing a cost-effective alternative to traditional photo shoots.


2. Real stories, real experiences

UGC captures the essence of travel, allowing customers to share their unfiltered stories and personal encounters. These genuine moments create an emotional connection, inspiring potential travelers to envision themselves in those experiences. UGC also showcases the diverse offerings of the travel industry, featuring destinations, cuisines, and local cultural activities through the eyes of different individuals.


3. Social proof

UGC serves as social proof, instilling confidence when customers see their peers sharing positive experiences. Reviews, ratings, and visual UGC content carry weight, driving conversions and attracting new customers who trust the opinions of fellow travelers.


4. Amplifying engagement

UGC fuels engagement, turning customers into brand advocates. UGC facilitates connections among customers, enabling tip-sharing and storytelling. This engagement creates passionate brand advocates and cultivates long-term loyalty.


5. Constant inspiration

UGC provides an endless well of inspiration, keeping marketing content fresh and captivating. Brands can leverage the ever-growing pool of dynamic UGC to showcase their relevance and adaptability to the ever-changing travel landscape.


6. Boosting travel bookings with UGC

UGC exerts a significant influence on sales conversion within the travel industry. When potential travelers encounter authentic UGC highlighting positive experiences, it fosters trust and confidence, driving them to make their own bookings. Airbnb and TripAdvisor serve as prominent examples of UGC's potency. By showcasing transparent and authentic UGC, these platforms have experienced exponential growth in bookings. Today, airlines, hotels, and tour operators are increasingly adopting UGC strategies to enhance engagement and elevate sales.


UGC creator in the travel industry

Harness the power of UGC in the travel industry

In conclusion, UGC empowers brands in the travel and hospitality industry to connect authentically, build trust, and fuel engagement. By embracing UGC, brands can cover their needs for content from around the globe, inspire wanderlust, and boost travel bookings.


To harness the power of UGC, travel and hospitality brands must prioritize their customer community, inviting them to become brand ambassadors and UGC creators. This cultivates deep engagement and loyalty. While building this connection requires effort, the long-term benefits are highly rewarding. Empowering customers to share experiences strengthens the brand and drives financial returns. By embracing UGC and nurturing a thriving customer community, travel brands can create a powerful marketing ecosystem.

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